What happens if a customer or agent doesn't answer a call?

Notification for the missed call.

Article1 min readUpdated Feb 22, 2025View source ↗

If a customer doesn't answer the call it will be displayed as a missed call if using a mobile device and will receive an SMS.

If an agent misses a call, they will be notified via the App, SMS, Email or integrated channels such as Slack.

To enable notifications for missed calls, go to:

Select the notification and channels you wish to enable for your company and agents.
An SMS will also be sent to your customer.

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