Yes, your customer will be reminded via SMS.
-
If your customer is using a mobile number, they will be reminded 5 minutes before the scheduled call via an SMS.
Can the SMS be customized?
-
Yes the SMS can be customized Settings > Platform > Auto-Response
-
Click on auto-response as shown on the below picture to enable.
-
Set your Sender ID, if not already set, for your customer to easily identify your business or brand.
-
Scroll to Call Reminder (Customer)
-
Insert your Auto Response massage
-
You can also set auto reminders for agents as shown below.
